Terms and Conditions

(Status: 26.09.2025)

You are in the Donsim Trading online shop. Here you have the opportunity to combine purchases from the Donsim Trading range with products from selected partners with just one click. Donsim Trading items can be conveniently delivered to your doorstep via delivery service. The following General Terms and Conditions (GTC) apply to the use of the Donsim Trading online shop.

1. General Terms and Conditions of the Donsim Trading Online Shop

Subject of the offer in the Donsim Trading Online Shop

1.1 Providers

The provider of the service and exclusive seller of the goods offered on the Donsim Trading online shop is Donsim Trading, Neustraße 5, 54317 Osburg (hereinafter referred to as Donsim Trading).

1.2 Offer

The presentation of products in the Donsim Trading online shop does not constitute a legally binding offer, but only a non-binding online catalog. By clicking on the “BUY NOW” button, you are placing a binding order for the goods contained in your shopping cart.

Confirmation of receipt of your order will follow immediately after you have placed your order and does not yet lead to a binding conclusion of contract. This is either brought about by a separate order confirmation or by delivery of the goods within the specified delivery time.

Furthermore, a contract is only concluded if you are at least 18 years of age. Contracts with minors are not concluded. We do not deliver to minors. By placing your order, you declare that you are at least 18 years of age.

We reserve the right not to accept the order if the goods are unavailable. You will be notified of this immediately.

The goods are sold only in quantities customary for households. Placing multiple orders for the same product may also result in exceeding the quantity customary for households.

 

2. Deliver, preorder or ship products

You can also see which selected items will be delivered or sent to you

in the shopping cart, which contains your selection of Donsim Trading

products.

 

3. Price information

All prices quoted are end consumer prices. They are in EURO and include the applicable statutory sales tax plus shipping costs, which are shown separately. The shipping costs can be found in the order overview of your shopping cart. The price displayed at the time of your order applies.

 

4. Registration

 

4.1 Registration requirement

In order to arrange for the compilation and delivery, the customer must register on the website donsim.eu and log in to submit their selection of items online. Natural persons of legal age and legal entities may register as customers. The customer must provide accurate and complete information when registering. The customer is responsible for ensuring that the information provided is accurate and complete.

 

4.2 Multiple registration

A customer may only create one customer account in their name and one delivery address. Multiple registrations of the same natural or legal person at one delivery address are not permitted and may result in an order being changed or canceled.

 

5. Shipping area

Shipping takes place within the European Union. The terms and conditions and other information necessary for the conclusion of the contract are provided in German or English.

 

6. Cancellations

You can cancel your order free of charge until it has been picked by the shipper after submission by contacting customer service and providing them with the order number and item number. If the order has not yet been processed by the partner, it can be canceled. However, you cannot make a partial cancellation. The order will be canceled in its entirety, if still possible.

 

7. My orders and already purchased products

Under the “My Orders” button, you will see an automatically generated list of ordered products, which you can customize by removing individual products.

 

8. Delivery/Returns

The goods you have ordered will be delivered to you by parcel service. The shipper is listed in the online shop on the respective product detail page. Delivery will be made within the delivery time specified for the respective product on the product detail page.

If delivered items show obvious material or manufacturing defects or transport damage, please report such defects to us immediately. Please also report transport damage to the carrier who delivers the items. Such notification is not a prerequisite for asserting claims for defects. However, we cannot otherwise assert any claims against the carrier.

Compliance with the above provisions does not affect your statutory claims if you have ordered for private purposes as a consumer. For merchants, the obligation to give notice of defects pursuant to § 377 HGB (German Commercial Code) applies.

If you are entitled to a right of withdrawal, please return the goods to us after withdrawal, using our return label, which you will find in the shipping documents of the goods received or which you can request at:

 

Donsim Trading

Neustraße 5

54317 Osburg

Email: contact@donsim.eu

Phone: (+49) 1728905545

 

If you use our return label for the return shipment, you will not incur any return shipping costs, unless the goods were previously delivered to you via parcel service on a pallet. If you do not use the return label, you will be responsible for the return shipping costs.

 

9. Claims for defects

The statutory warranty claims that you can assert against us apply. The following contact options are available to you for this purpose:

 

Donsim Trading

Neustraße 5

54317 Osburg

Email: contact@donsim.eu

Phone: (+49) 1728905545

If special warranties apply to products, your statutory claims for defects remain unaffected. The contact person for any warranty is named in the warranty provisions that may be included with the goods

10. Payment/Credit check

10.1 Payment method / Billing

Payment for goods is made by direct debit, invoice, credit card, or by redeeming any vouchers. When paying by direct debit, the amount will be debited after the goods have been ordered. By selecting payment by direct debit, you grant us a SEPA mandate, which entitles us to collect the invoice amount from your account. We reserve the right to carry out a credit check to secure the credit risk (see below “Credit check”) and to charge fees for unauthorized return debits. You will be charged a processing fee of at least €3.00 per return debit. In addition, there are the bank fees.

When purchasing on account, the following special conditions apply in addition to the above: The purchase price is due upon delivery and handover of the goods to you or a third party designated by you. You shall transfer the invoice amount within 14 days of dispatch of the goods. All necessary information will be sent to your email address. If you have not received the invoice by email, you can request the bank details by calling the following phone number (+49) 1728905545 or by emailing “contact@donsim.eu”. We reserve the right to conduct a credit check with SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, to secure the credit risk (see below “Credit check”).

It is not possible to pay the outstanding invoice amount in installments. If you exercise your right of withdrawal, we refer you to the consequences of withdrawal, which you can read about below in section 11.

We reserve the right to block your registration as a customer and thus your access to the Donsim Trading online shop in the event of payment defaults or delays, or if there are multiple instances of improper conduct when placing orders. To hedge against credit risk, we reserve the right to restrict the choice of payment methods. Refunds will be made in the same way as we received your payments.

 

10.2 Credit check

If we make advance payments, i.e., when purchasing on account or choosing the direct debit procedure, we may obtain credit information to protect our legitimate interests. To this end, we transmit the personal data required for a credit check to SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, and use the information received about the statistical probability of a payment default to make a balanced decision about the establishment, execution, or termination of the contractual relationship. The credit report may contain probability values that are calculated on the basis of scientifically recognized mathematical-statistical methods and which include address data, among other things, in their calculation. Your interests worthy of protection will be taken into account in accordance with the statutory provisions. Further information about SCHUFA Holding AG can be found at www.meineschufa.de. You can obtain information at any time from SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, Germany, about the data stored about you.

 

10.3 Transfer of ownership

Ownership of the goods shall only pass to you upon full payment.

 

10.4 Data protection

We collect, process, and use your personal data to the extent necessary for the establishment, execution, or termination of this contract. Any further collection, processing, and use of your personal data will only take place to the extent permitted by law or with your consent. We are entitled to transfer your personal data to third parties (in particular our partners) to the extent necessary for the execution of this contract. Your data will be passed on to the required extent to the transport company, credit company or other service providers used to provide the service or process the contract to the extent necessary for the delivery of the goods or payment processing. These companies may only use your data for order processing and not for any other purposes. For the delivery of ordered goods, the partner company will receive your name, address, delivery time window, and telephone number so that the delivery person can contact you in case of delivery difficulties. When you complete a purchase, we will indicate whether a partner company is involved in the purchase and whether information about the purchase will be passed on to this partner company. You will always know which partner is involved in a contract. For more information, please see our privacy policy below.

11. Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

11.1 Cancellation policy

11.1.1 Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. You may exercise your right of withdrawal within fourteen days of receiving the goods, without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us:

Donsim Trading

Neustraße 5

54317 Osburg

Email: contact@donsim.eu

Phone: (+49) 1728905545

of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, this is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

 

11.1.2 Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us) without delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

 

11.1.3 Exceptions

However, there are some exceptions to this principle. An exclusion of the right of withdrawal depends specifically on the condition and type of the goods ordered.

In the case of canned goods and packaged products with a long shelf life, such as pasta, rice, cans, bottles, etc., there is a right of withdrawal, provided that the goods have not been opened.

The situation is different for fresh goods such as fruit, vegetables, dairy products, meat, or fish. These products are highly perishable, so they are excluded from the right of withdrawal.

Ready meals are also excluded from revocation as soon as an existing seal has been removed. Whether a simple packaging film is sufficient as a seal has not yet been decided by the highest court, but in this case it can be assumed. This is justified on the grounds of health and hygiene considerations.

 

11.1.4 Right of withdrawal for frozen food delivery services

Currently, ordering frozen goods from mobile retailers such as bofrost or Eismann is still much more popular than ordering online. Here, consumers usually register as customers and are then visited regularly by a driver. If the delivery service rings the doorbell on its own initiative (possibly even for the first time) and something is ordered as a result, there is a right of withdrawal with the above-mentioned conditions.

If the delivery service rings the doorbell on its own initiative (possibly even for the first time) and something is ordered as a result, there is a right of withdrawal with the above-mentioned conditions. If the delivery service rings the doorbell on its own initiative (possibly even for the first time) and an order is then placed, there is a right of withdrawal with the exceptions described above. If the customer goes out onto the street and places their order, there is no right of withdrawal.

 

11.2 Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and return it to us.)

Donsim Trading

Neustraße 5

54317 Osburg

Email: contact@donsim.eu

Phone: (+49) 1728905545

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for paper notifications)

Date

(*) Delete as appropriate.

 

12. Applicable law; place of jurisdiction

12.1 Availability of the German Right

For all disputes arising in connection with the initiation, execution, or processing of the contractual relationship, German law shall apply exclusively, unless mandatory consumer protection regulations of the country in which you have your habitual residence take precedence. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

 

12.2 Jurisdiction agreement

If the contractual partner is a merchant, a legal entity under public law, or a special fund under public law, our place of business (Osburg) shall be agreed as the exclusive place of jurisdiction for all claims arising from or in connection with this contract. The same shall apply to persons who do not have a general place of jurisdiction in Germany or persons who, after conclusion of the contract, have moved their place of residence or habitual abode outside of Germany or whose place of residence or habitual abode is unknown at the time the action is brought.

 

Salvatory Clause

Should individual provisions of these General Terms and Conditions be wholly or partially invalid, the remaining provisions shall remain valid. The invalid provision shall be replaced by the statutory provisions.

 

Consumer arbitration

We hereby inform you that Donsim Trading does not participate in dispute resolution proceedings before a consumer arbitration board and is not obliged to do so.

Alternative dispute resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board. 

 

Data protection

Contact partner for data protection

If you have any questions about the collection, processing, or use of your personal data, or if you wish to request information, correction, blocking, or deletion of data, or revoke consent you have given, please contact our data protection officer:

Donsim Trading data protection officer: contact@donsim.eu

 

Privacy policy

We appreciate your interest in our website. The protection of your personal data during collection, processing, and use when using our websites is important to us. Your data is protected in accordance with legal regulations. Please take a moment to read the following information. It will tell you how we handle your personal data, how and for what purpose this data is used, to whom we pass on this data, and how we protect your personal data.

 

What is personal data?

The term “personal data” is defined in the Federal Data Protection Act and the EU  General Data Protection Regulation. According to these definitions, personal data is individual information about the personal or factual circumstances of an identified or identifiable natural person. This includes, for example, your real name, your address, your telephone number, or your date of birth.

 

Anonymous collection and processing of data

Unless otherwise stated in the following sections, no personal data is collected, processed, or used when using our websites.

Types of data processed

• Master data (e.g., name, address).
• Contact details (e.g., email address, phone number).
• Content data (e.g., text entries, photographs, videos, files).

 

Categories of affected persons

Visitors and users of the website (hereinafter, we also refer to the persons concerned collectively as “users”), customers.

 

Purpose of processing

• Provision of offers/websites and their functions and content
• Responding to contact requests and communicating with users
• Security measures, detection and defense against manipulation attempts and attacks

 

Cookies and the right to object to direct marketing

Cookies are small files that are stored on users' computers. If you do not want cookies to be stored on your computer, you are asked to deactivate the corresponding option in your browser's system settings. Stored cookies can be deleted in the browser's system settings. The exclusion of cookies may lead to functional restrictions on our websites. A general objection to the use of cookies for online marketing purposes can be declared for a large number of services, especially in the case of tracking, via www.aboutads.info/choices or www.youronlinechoices.com.

 

Deletion of data

The data we process will be deleted or restricted in its processing in accordance with legal requirements. Unless expressly stated in this privacy policy, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and there are no legal retention obligations preventing deletion. If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted. This means that the data will be blocked and will only be used for the purpose for which it was collected. This means that the data will be blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax reasons. We do not process special categories of personal data as a matter of principle, unless they are part of commissioned processing.

 

Social networks, other external services

We also maintain a presence on social networks and platforms in order to communicate with customers, interested parties, applicants, and users who are active there and to inform them about our services. When accessing the respective networks and platforms, the terms and conditions and data processing guidelines of their respective operators apply. Unless otherwise stated in our privacy policy, we process the data of users who communicate with us within the social networks and platforms, e.g., by posting on our online presences or sending us messages.

We use third-party content or service offerings on our website(s) on the basis of our legitimate interests (i.e., interest in the analysis, optimization, and economic operation of our website(s)) in order to integrate their content and services, such as videos or fonts (hereinafter uniformly referred to as “content”). This always requires that the third-party providers of this content perceive the IP address of the users, as they would not be able to send the content to their browsers without the IP address. The IP address is therefore necessary for the display of this content. We endeavor to use only content whose respective providers use the IP address solely for the delivery of the content. Third-party providers may also use so-called pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. Pixel tags can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may include technical information about the browser and operating system, referring websites, visit time, and other information about the use of our website(s), as well as be linked to such information from other sources.